Payment Policy

Payment Policy – The Workwear Group Ltd

At The Workwear Group Ltd, your online shopping experience is important to us. This Payment Policy explains how we accept and process payments through our website.

Accepted Payment Methods

We accept a wide range of secure and convenient payment options, including:

  • Visa

  • Mastercard

  • American Express

  • Apple Pay

  • Google Pay

  • PayPal

  • Shopify Payments

All payments must be made in full at the time of ordering. We do not offer pay-later or credit terms through our website.

Order Confirmation & Processing

Once you’ve placed an order, you will receive a confirmation email to let you know we’ve received it. At this stage, your payment is securely authorised, and your order enters our production or dispatch queue depending on whether it is a plain or customised item.

If for any reason your item is out of stock or delayed beyond our normal lead times, we will contact you as soon as possible with an update or alternative option.

Refunds & Payment Reversals

If you’re eligible for a refund under our Returns Policy, we will process it back to your original payment method. Refunds typically take 3–5 working days to appear in your account, though this may vary depending on your bank or payment provider.

If you need assistance with a refund, please contact our team at hello@theworkweargroup.co.uk.

Payment Security

We use Shopify’s secure checkout system, which includes 128-bit SSL encryption to protect all personal and payment information. Your card details are never stored on our servers, and we only have access to your order information, billing details, and the last four digits of your card.

PCI Compliance

The Workwear Group Ltd is fully PCI DSS compliant, meeting the highest security standards for handling credit and debit card information. We follow strict protocols to ensure all transactions are processed securely and your information remains protected at all times.

Need Help?
If you have any questions about payment, please contact us:

📧 Email: hello@theworkweargroup.co.uk

Thank you for shopping with confidence at The Workwear Group Ltd.