Refund Policy
Refund & Returns Policy
Thank you for shopping with us. As all our products are custom-made to your specifications, please carefully review our refund and return terms below.
Customised Orders – Non-Returnable Items
Because all items are made to order and customised specifically for you, we are unable to accept returns, exchanges, or issue refunds unless the item you receive is faulty or damaged.
By placing an order, you acknowledge and agree that your customised products are non-refundable and non-returnable unless faulty or damaged upon arrival.
Faulty or Damaged Items
If your item arrives damaged or faulty, please contact us within 14 days of delivery at [your contact email/phone].
To process your claim:
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Provide your order number and a description of the fault.
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Include photographic evidence of the damage or defect.
Once reviewed:
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We will offer a replacement or full refund (at your choice).
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Refunds will be processed back to your original payment method within 7–10 business days once approved.
This process is handled in accordance with the UK Consumer Rights Act 2015, ensuring your right to a refund, repair, or replacement if goods are faulty.
Cancellations Before Dispatch
You may request to cancel your order before dispatch. However:
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If production has not started, we may issue a full refund.
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If production has commenced, cancellation and refunds are no longer possible.
Please contact us as soon as possible to discuss your options.
Change of Mind or Incorrect Orders
We do not offer refunds or exchanges if:
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You change your mind.
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You ordered the incorrect size, colour, or design.
Please double-check your order details carefully before confirming your purchase.
Your Legal Rights
This policy respects your statutory rights under UK consumer protection laws. If your order is faulty, you retain the right to request a refund, repair, or replacement as appropriate.
Contact Us
For questions or assistance:
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Email: hello@theworkweargroup.co.uk
Our customer service team is here to help.